Equipment returned to E System Sales, Inc. for any reason other than failure or warranty shall be subject to a full refund of the purchase price, less the 20% re-stocking fee, shipping and handling fees, and charges for any installation services or services delivered. Equipment must be returned in its original packing and be ready for resale.
All out of the box returns shall be on a buy back basis only.
No equipment shall be returned to E System Sales Inc. after 14 days of receipt.
All in warranty issues will be taken care of by E System Sales, Inc.
All WARRANTY and RETURN equipment returned to E System Sales, Inc. must have a RMA (Return Merchandise Authorization) number issued by E System Sales, Inc. All returned items without a RMA number will not be excepted by E System Sales, Inc.
Delivery will be F.O.B. point of shipment. Unless otherwise directed by Purchaser, E System Sales, Inc. will pre-pay the freight and bill Purchaser for shipping and handling charges.
ESSI assumes all risk of loss during shipment and delivery of the products. In the absence of instructions to the contrary, E System Sales, Inc. on behalf of the Purchaser, shall exercise its own discretion as to the method of shipment to be used and the selection of the carrier but shall not be deemed thereby to assume any liability in connection with the shipment nor shall the carrier thereby be deemed an agent of E System Sales, Inc. No goods shall be returned for credit or replacement without prior RMA authorization by E System Sales.
All good returned without such prior authorization will not be accepted by E System Sales, Inc. and will be returned to the purchaser freight collect.
When you receive your shipment, locate your packing slip and compare it to your E System Sales, Inc. Invoice. Please unpack your shipment carefully to be sure every piece you have purchased has been shipped and is not broken.